By: Jingyi Qi
When I thought of medical records before I started this internship I assumed these records held information on patients’ health conditions such as medicine, diet, therapy, and activity. Indeed, my supervisor did train me on how to sort medical records based on these categories. However, she also showed me something I had overlooked: how to manage patients’ association with institutions outside the nursing home. She told me that a medical records manager needs to keep abreast of any new computer technologies and new regulations enacted by Medicare, Medicaid, and insurance companies and deliver all the information and updates to employees. I quickly learned that the Medical Records Room is a link connecting and transiting within the facility as well as between the facility and outside institutions. People from different departments, including doctors, nurses, and administrators, stopped by the office every day and requested information. We were to locate the information as soon as possible or contact those with the information from other departments or external parties, such as insurance companies or hospitals. We were also responsible for sending out important files to external parties to maintain efficient two-way communication. In this way, my work broadened my perspective of the larger healthcare system. I could see a panoramic view of the various parties that interact with each other.
Through this experience, I realized my interest in health as a career and became even more convinced of choosing healthcare management as the direction for both my academic and career paths. Although working in medical records was rather monotonous, it required an attention to detail and accurate judgment to interpret certain notes and records. My supervisor was extremely passionate about her job, which kept her active on the job despite heavy workloads. I was moved by her passion and used it to be successful at my tasks. I ended up loving this internship. Working at A.G.Rhodes this summer not only exposed me to the work I dreamed of but also made me more confident of the type of career I would like to pursue in the future.