Today, I work at HealthCrowd, a leader in end-to-end communications, including SMS (text messaging), IVR (interactive voice response), and email. My title is Customer Success Manager; I work directly with health plans across the country to improve care outcomes and quality through communications. My work entails a focus on Medicaid populations. This role is interdisciplinary and requires integrating quantitative and qualitative data to fully understand how individuals interact with the messages HealthCrowd develops and sends out. This opportunity combines my varied interests, which encompass health communications, health policy, and human behavior.
This was evident when I had the opportunity to tackle the challenge of finding the best way to improve antidepressant medication adherence with clinical staff, health quality analysts, and health communications experts. The Human Health major trained me to think critically and address problems like this at multiple levels. In this engagement, I saw how my education helped me learn new skills in data analytics as well as better understand organizational differences and enter a new field with an open mind.
On a larger scale, various classes within the Human Health major address the negative physical and mental impacts of stress; however, so many college graduates go on to jobs that promote unbalanced, work-focused, stressful lifestyles. My exposure to the importance of a healthy company culture enabled me to identify a work environment where I could not only be successful, but happy and healthy too.
HealthCrowd and my coworkers not only value the work they do, but self-care, balance, and overall wellbeing. My colleagues are incredibly supportive and endlessly generous as they answer my questions to help me acclimate. While I am aware I had the privilege of waiting to find the ‘right job’, I encourage others to think deeply about how they can carry over the knowledge acquired from their academic backgrounds as they move into post-grad life.